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Offline atldtt

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Display change
« on: March 14, 2013, 01:38:10 PM »
We have Incoming tollfree forwarded to DNIS line , is there the way we can change the display so it will alert the user that incoming call from that tollfree ?

Thanks for any ideas!
 

Online Keighlar

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Re: Display change
« Reply #1 on: March 14, 2013, 01:45:30 PM »
In order to show the DNIS name on an incoming call, you would need to adjust Items 04.71.45 - 63; however, this is a system-wide change and would effect every extension on the phone system.

There are 'cleaner' ways to handle this, including directing the number to a phantom extension and placing call cover keys for it on others' phones. 
“You know you’re in love when you can’t fall asleep because reality is finally better than your dreams.”
Dr Seuss

Offline atldtt

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Re: Display change
« Reply #2 on: March 14, 2013, 01:56:48 PM »
Hi Keighlar,
Thank for your help , I am new with this can you give more detail on the 2nd solutions ('cleaner' ways) how to doing this.

Again Thank You

Online Keighlar

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Re: Display change
« Reply #3 on: March 14, 2013, 02:11:06 PM »
First of all, which phone system do you have - an Iwatsu VS, APS or ECS?  Are you able to connect to the system with the Programmer? 

This would not be a difficult or time consuming adjustment for a programmer that is familiar with the system.  If you do not have programming access, you may need to call in a qualified technician. 
“You know you’re in love when you can’t fall asleep because reality is finally better than your dreams.”
Dr Seuss

Offline atldtt

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Re: Display change
« Reply #4 on: March 14, 2013, 02:16:53 PM »
It is Iwatsu CS system and I do have access to to both IWATSU Programmer and VMI System editor.

Thank You

Online Keighlar

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Re: Display change
« Reply #5 on: March 14, 2013, 02:44:22 PM »
Ok, what I would do so as not to inconvenience everyone else connected to the phone system is to:
1) Create an Omegatrek or use an available SLT port and set it up as a Phantom Extension, using any un-used extension number.
2) Either direct the DID to this phantom extension number in all Day and Night modes, or to a station group that includes the phantom extension as a member.
3) Add a call cover key to any phones that need to answer calls from that DID.

If you use the group method, then inbound calls will show Caller ID and answering the call only requires lifting the handset.  If the DID is directed straight to the phantom extension, then the phones will not show CID and the key will need to be pressed in order to answer the call. 

If this is confusing to you, then you really need to have a certified technician come in and make this change for you as there are various consideration to take into account along the way, including setting up the voice mailbox and setting up a Multiple Mailbox key. 
“You know you’re in love when you can’t fall asleep because reality is finally better than your dreams.”
Dr Seuss