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Author Topic: WARNING - POSSIBLE NEW SCAM ALERT  (Read 5699 times)

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Online MooreTel

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  • Location: Lennoxville, Qc., Canada
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WARNING - POSSIBLE NEW SCAM ALERT
« on: January 18, 2013, 06:41:47 PM »
A residential client called me around supper time tonight to inquire about a problem that she was having.  Multiple calls within the last 24 hours and when she answers, she gets dead air and the CLID disappears right away.

I told her it was probably Telemarketers searching for how numbers are answered, whether it was by fax or voice.  (I once had a client with 5 or 6 residential lines into her house and was being paid by a company to do just that.  She was given one exchange at a time, anywhere in North America & once she was done, she'd get another one.)

Anyway I told her to report the issue to the CRTC and file a complaint with them as well as with Bell.

The client just called back and since we talked she had been on the line with Bell (for over an hour).  She is now the proud owner of an invoice of $837.00....all within the last 24 hours and they won't cancel the charges.  They claimed that these scammers call a number and if someone answers, it triggers long distance calls to be made and charged to the innocent victim's number AND it's the victim's fault by answering the phone.

So again, I tell her to file a complaint with the CRTC, Bell and notify the media as Bell will not credit her account.  She sure as hell won't be paying the bill.  She THAT very clear!

The following numbers were showing in her call log:
425-406-9023
872-253-9786
061-897-4427
238-827-1006 and
066-945-6632

These numbers are non-existent and that was verified by Bell as they tried to call them as well.  I assume they're coming from a PRI line and being spoofed, so the numbers may be irrelevant.

The client's problem is that her husband is very sick & his son travels the world for some big company so they never know where he'll be calling from...

Any of you CO guys have some input that I can pass on?

Oh, BTW, Bell told her it was her responsibility because SHE answered the phone.  Guess that means we can't even answer our phones now or possibly be hit with this scam.  Bell - Are you kidding me?
Wilson's Law of Commercial Marketing Strategy - As soon as you find a product that you really like, they will stop making it.

Offline Rhonda

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  • Location: Fond du Lac, WI
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    • Wells Manufacturing, L.P.
Re: WARNING - POSSIBLE NEW SCAM ALERT
« Reply #1 on: March 22, 2013, 12:08:06 PM »
Have you gotten any further information on this?  This is really something if the phone company won't back innocent users.  Just rediculous! 

Online MooreTel

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  • Location: Lennoxville, Qc., Canada
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Re: WARNING - POSSIBLE NEW SCAM ALERT
« Reply #2 on: March 22, 2013, 07:01:43 PM »
Yeah, I forgot to post an update...

The Provider of the line was Bell.  After talking to me and cooling down over the weekend, she called Bell back.  After a heated discussion, Brenda woke up & then asked Bell why she was getting a LD invoice anyway.  Her LD supplier was another company...

From Bell:  "Ooops, guess we made a mistake.  We'll credit your account."

Put a mark on the wall....Bell actually admitted making a mistake.  Funny though, whether they admit it or not, the mistakes are ALWAYS in THEIR favour!  :022:
Wilson's Law of Commercial Marketing Strategy - As soon as you find a product that you really like, they will stop making it.

Offline Kumba

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  • Location: Tampa, FL
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    • ViciDial Group
Re: WARNING - POSSIBLE NEW SCAM ALERT
« Reply #3 on: May 08, 2013, 04:52:41 PM »
Yeah, that makes no sense at all. How can you be charged for Termination on a call that was Origination? Even if you do it as a off-hook transfer the terminating end is doing the transfer and should get the charge.

Sounds to me like it is an exploit in Bell's billing system. Nothing will happen till they get sued I bet.
ViciDial Consulting for Call Centers - I'm one of those Evil Asterisk/VoIP Guys. MBSWWYIPPBX