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Author Topic: Voicemail LEDs are lit red  (Read 2407 times)

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Offline baddies

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Voicemail LEDs are lit red
« on: January 10, 2013, 09:50:25 AM »
Customer has an IP Iwatsu with a four port card voicemail card and all four ports are showing busy/ locked up. No one can get the voicemail: internal or external (the voicemail is down completely).

Technician could not log in into the system with a computer.

There are were multiple brown-outs/power outages during school break and was this way when they returned.

Is the VM card fried or is there a way to reset the ports through the phone  to get the voicemail back up?

Online Keighlar

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Re: Voicemail LEDs are lit red
« Reply #1 on: January 14, 2013, 07:42:22 AM »
I'm assuming you rebooted the phone system.  This will, by extension, also reboot the onboard voicemail card.  From the sounds of it, though, I believe you are fighting a losing battle.  Brown-outs are the worst thing out there for electronic equipment and it sounds like a new card may be in order.  If you cannot connect to it via PC, then you won't be able to connect to it through the phones.  I strongly suggest getting the phone system on some kind of battery back-up to help protect against these kind of instances. 

Wish I had better news.  Good luck!
“You know you’re in love when you can’t fall asleep because reality is finally better than your dreams.”
Dr Seuss