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Author Topic: Keyvoice Small Office delayed MW notification  (Read 10426 times)

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Offline RussK

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Keyvoice Small Office delayed MW notification
« on: March 27, 2012, 07:47:27 PM »
I had a customer call today about not getting their messages until the next day.  No MW lamp, No Stutter Dialtone.  This one is on a DXP+ using serial integration.  I have had several SO, Lite, DX-80's, Debuts that have done this before, and the only thing that Comdial was able to point me to was that Dialout was not being allowed on all the lines.  That seems to have fixed some Debuts, but that shouldn't have anything to do with a serially-integrated system.

They just tell me that sometimes, messages don't appear until the next day.  Seems that after the 3AM reboot, and the 5AM MW update, they'll appear, but can't even narrow that down for sure.  The problem seems to appear for several days, then disappears, and then all of a sudden we get more complaints.

Has anyone ever seen this, or been able to figure out what causes this problem?

I'd appreciate any help.  Thanks
Russ
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Online CMDL_GUY

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Re: Keyvoice Small Office delayed MW notification
« Reply #1 on: March 27, 2012, 07:52:47 PM »
Does the system do a defrag every night?  How many ports are set to dial out?
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"Government is not reason; it is not eloquent; it is force. Like fire, it is a dangerous servant and a fearful master." - George Washington

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Offline RATHER BE FISHING

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Re: Keyvoice Small Office delayed MW notification
« Reply #2 on: March 27, 2012, 08:02:10 PM »
Could be several issues...most likely the HD needs defragged though.
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Offline RussK

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Re: Keyvoice Small Office delayed MW notification
« Reply #3 on: March 28, 2012, 05:58:27 AM »
All of the ports are set to allow dial out, but since it is serially integrated, does that really matter?

I am assuming that the defrag is set, but I will dig out my old KeyVoice manual and check.  About a year ago, the drive failed and I had to reload all the software, and am assuming that the defrag is a standard enabled thing.  Will check that out.
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Online CMDL_GUY

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Re: Keyvoice Small Office delayed MW notification
« Reply #4 on: March 28, 2012, 06:22:03 AM »
All of the ports are set to allow dial out, but since it is serially integrated, does that really matter?

No it doesn't, I did read your post but forgot you stated that when I replied.

I would go with the defrag, most message waiting issues are cleared up with a defrag.
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"Government is not reason; it is not eloquent; it is force. Like fire, it is a dangerous servant and a fearful master." - George Washington

“Remember democracy never lasts long. It soon wastes, exhausts, and murders itself. There never was a democracy yet, that did not commit suicide.”   -John Adams

K4LRM

www.lscg.net

Faster horses, younger women, older whiskey, more money.

Offline RussK

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Re: Keyvoice Small Office delayed MW notification
« Reply #5 on: March 28, 2012, 06:26:48 AM »
Thanks guys for responding.  I am going to try to get there today to check the defrag.  Don't want to do that via PC-Anywhere.
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Offline telemarv

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Re: Keyvoice Small Office delayed MW notification
« Reply #6 on: March 28, 2012, 06:34:12 AM »
I've never dealt with Keyvoice, but I have experience with CallXpress (OS2 Warp) and Voicegate (DOS). Both have had this issue. Defrag was not enough to cure them, but running Chkdsk at startup found many file errors and once they were removed all worked well again.
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Online Markk

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Re: Keyvoice Small Office delayed MW notification
« Reply #7 on: March 30, 2012, 06:52:00 PM »
I would do both, chkdsk and defrag. and then if it's a real busy system have it defrag more frequently.
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Offline RussK

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Re: Keyvoice Small Office delayed MW notification
« Reply #8 on: March 30, 2012, 07:01:28 PM »
I check the system on Wednesday.  It is doing the chkdsk and defrag each Wednesday.  I also did a manual defrag, and it said it was not fragmented.  An just for kicks, I set the clock to next Wed, set the time to 2:55, and then watched it.  It rebooted, went through the defrag, then came back up.  One of the girls told me yesterday that she actually checked the Mail on Wed before she left.  She had no MW, and the system said no messages.  I did my thing after they closed at 4 PM, but she said there was a message there when she got to work Thursday.  The time stamp said Wed at 2:45 pm.

It isn't a really busy system.

I killed her mailbox yesterday afternoon, and rebuilt it.  I guess I'll just see what happens.  I called her number this morning while I was on via PC-Anywhere, and my message showed up on the call screen.  She was off today, so I don't know if it was there or not.

I'll keep you posted what I might find.
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Online CMDL_GUY

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Re: Keyvoice Small Office delayed MW notification
« Reply #9 on: March 30, 2012, 07:10:36 PM »
The next thing I would do would be to take the integration back down to using the ports to see if there is any problems with the serial link. I'm sure the serial link will test good but not so sure you do not have an intermittent problem with it. Explain to the customer it's only for a few days, if you still have the problem you know it's not the serial link. How far apart is the DXP and voicemail?
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"Government is not reason; it is not eloquent; it is force. Like fire, it is a dangerous servant and a fearful master." - George Washington

“Remember democracy never lasts long. It soon wastes, exhausts, and murders itself. There never was a democracy yet, that did not commit suicide.”   -John Adams

K4LRM

www.lscg.net

Faster horses, younger women, older whiskey, more money.

Offline RussK

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Re: Keyvoice Small Office delayed MW notification
« Reply #10 on: March 30, 2012, 07:29:15 PM »
There is a 14' line cord connecting the two.  I have thought about that, and was going to just change the one that complains the most, to using dial in MW.  There is no integration other than MW being used.  This system has no digital stations.  It has 3 DX-AST-16 cards and 8 DX-IST-16 cards (I think it's 8, but there about anyway) so removing the integration really wouldn't matter. 

The fact that she checks it late in the afternoon, even though no stutter dial-tone, she calls in and it says no messages, when she arrives the next day, she'll find one left the day before, is what baffles me.
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Online CMDL_GUY

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Re: Keyvoice Small Office delayed MW notification
« Reply #11 on: March 30, 2012, 07:44:43 PM »
I didn't know they had Comdial two pair analog phones!  Kill the serial integration. The distance is not bad but there has been problems with serial ports when the AC power of the DXP is on a different leg of power than the voicemail PC. If you can read 220VAC from hot to hot between both plugs you can have serial port problems. Has any electrical work been done prior to this problem?
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"Government is not reason; it is not eloquent; it is force. Like fire, it is a dangerous servant and a fearful master." - George Washington

“Remember democracy never lasts long. It soon wastes, exhausts, and murders itself. There never was a democracy yet, that did not commit suicide.”   -John Adams

K4LRM

www.lscg.net

Faster horses, younger women, older whiskey, more money.

Offline RussK

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Re: Keyvoice Small Office delayed MW notification
« Reply #12 on: March 30, 2012, 07:59:38 PM »
Both the DXP+ cabinets and the VM are into the same circuit.  There hasn't been anything electrical done.  And yes, they have an assortment of 6600, 6620, 6706, 6714's along with all the IST sets.  It has been a really trouble-free system since the day we turned it on.  It replaced a Harris 96-port IST only PBX.  With the expansions that were going on there at that time, we had installed 3 Exec XE systems behind the Harris.  When they bit and got the DXP+, we moved those sets onto the DXP, and salvaged them.  Has been verrrrry reliable. 

I remember from the training in Charlottesville, something being said about the serial link and having the two systems on opposite sides of the 220 vac.  In fact, If I remember right, you were supposed to make sure both cabinets in a multi-cabinet installation were on the same phase also.
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Online CMDL_GUY

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Re: Keyvoice Small Office delayed MW notification
« Reply #13 on: March 30, 2012, 08:06:16 PM »
I remember from the training in Charlottesville, something being said about the serial link and having the two systems on opposite sides of the 220 vac.  In fact, If I remember right, you were supposed to make sure both cabinets in a multi-cabinet installation were on the same phase also.

You remember well!   :054: I wonder if you were in one of my classes? 
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"Government is not reason; it is not eloquent; it is force. Like fire, it is a dangerous servant and a fearful master." - George Washington

“Remember democracy never lasts long. It soon wastes, exhausts, and murders itself. There never was a democracy yet, that did not commit suicide.”   -John Adams

K4LRM

www.lscg.net

Faster horses, younger women, older whiskey, more money.

Offline RussK

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Re: Keyvoice Small Office delayed MW notification
« Reply #14 on: March 31, 2012, 05:39:15 AM »
Well, I do know that the Boss' son was an instructor.  (getting old, can't remember their names).  They pulled some strings to get me into DXP+, since I was only an Associate.  Graybar also didn't stock the stuff, and they had an open PO for the equipment, and I loaded it all in the back of my Blazer, and brought it along home.  (Had to pass the course though).  The time was when the SW switched from 12? to 13A.
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