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Author Topic: Cisco - Services ?  (Read 3539 times)

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Offline NTlayoff

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  • Location: Columbus, Ohio
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Cisco - Services ?
« on: February 28, 2012, 03:59:23 PM »
Trying to help out a past old customer with some info.
I do not know Cisco but I know the Norstar.
Does Cisco have anything like the Norstar has called Services?

Turn on Night Services and it causes the lines to be answered by the Auto Attendant right away.
The operator would use this if she needs to leave her desk for a while.
And it would not affect how her phone would work if she received a call while gone - call would go to her voice mail after 4 rings.
When she is back at her desk she would turn it off and answer calls again.

Thanks
If CON is the opposite of PRO
then what is the opposite of Progress?

Offline Marc Haycook

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Re: Re: Cisco - Services ?
« Reply #1 on: February 28, 2012, 05:27:08 PM »
What Cisco do they have. I know I can do it on the UC series.

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Marc Haycook
CCNA
Sport-Touring

Offline NTlayoff

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Re: Cisco - Services ?
« Reply #2 on: February 28, 2012, 08:17:57 PM »
Sorry - don't know much more info.  His email just said he had a branch office Cisco system.
I will see if I can get more info out of him.
We had a great relationship while he had the Norstar in Columbus that I took care of for him.
Once that went out, we still keep in touch and now and then I answer questions for him.
Just didn't know this one.
Thanks
If CON is the opposite of PRO
then what is the opposite of Progress?

Offline NTlayoff

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  • Location: Columbus, Ohio
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    • CMH Telecom, Ltd.
Re: Cisco - Services ?
« Reply #3 on: February 28, 2012, 09:18:37 PM »
Here is what he says that he has :

I'm dealing with a Cisco Unity Express (CUE) module - version 7.1 (it runs in the branch router)
And the branch phone system is a 2911 router - version 15.x IOS - and it ties off of our Call Manager - versino 6.0.1

If CON is the opposite of PRO
then what is the opposite of Progress?

Offline Marc Haycook

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  • Location: Jefferson City, MO
  • Posts: 2643
Re: Re: Cisco - Services ?
« Reply #4 on: February 28, 2012, 11:39:05 PM »
I'm not sure about that platform. Let me ask an engineer tomorrow and I will post her reply.

Sent from my Inspire 4G using Tapatalk
Marc Haycook
CCNA
Sport-Touring

Offline Marc Haycook

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  • Location: Jefferson City, MO
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Re: Cisco - Services ?
« Reply #5 on: February 29, 2012, 05:52:21 PM »
The following Cisco Unity Express configuration defines two triggers that point to the same application.

The application has a "nightModeCalledNumber" parameter which informs the script which trigger should be used as the entry point for night service mode.

! Day mode trigger
!
ccn trigger sip phonenumber 2001
 application "autoattendant"
!
! Night mode trigger
!
ccn trigger sip phonenumber 2002
 application "autoattendant"
!
! AA application
!
ccn application autoattendant aa
 script "cmenight.aef"
 parameter "nightModeCalledNumber" "2002"
!

Here's a link to a PDF from Cisco.
Marc Haycook
CCNA
Sport-Touring

Offline NTlayoff

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Re: Cisco - Services ?
« Reply #6 on: March 01, 2012, 07:38:50 AM »
Hey Marc:

Thank you for the info.  I will pass it on to my friend.
I am sure that he thanks you also.

If CON is the opposite of PRO
then what is the opposite of Progress?