Topic: Convert r24 to wav

[CMDL_GUY]

We're preparing a quote to upgrade a client with an older Inter-tel Axxess to one of our new systems however the client wants to recover all the old audio recordings from the AxxessoryTalk voicemail system.  Actually it may be an EVMC Card.  The files are in an .r24 format which seems to be a proprietary format. Is there an converstion tool that will convert R24 files to wav or mp3 or something usable?

[MacGyver]

Actually Larry there is a little known conversion tool available.  The tool will convert the Rhetorex R24 file to a standard Wav file.  Then of course you can convert that to mp3 or whatever you wish.  I'll send you the tool along with some documentation to let you know how to do the conversions.  Also if you need to know how to isolate a specific recording, let me know as the numbers on the files, and the numbers in the programming software aren't linked to each other.  

[CMDL_GUY]

Thanks Trace!

[MacGyver]

Glad to help.  I sent you the conversion tool, instructions, and even included a few .r24 files for you to practice on so you won't be going into a new install cold turkey.  Let me know if you have any issues.

[lhunting]

I don't know if anyone has been watching this thread but I found this information from Mitel. I contacted support and they sent this information to me.

1) Open Windows Explorer and navigate to c:\intertel\msgstore\TenantGrp1\<MB#>
 
2) You can either copy these files to another PC to import or import them into Outlook Express directly on the voicemail through drag and drop.  E.g. is on the voicemail unit, open Outlook Express (Start -> Run -> msimn) then drag and drop into the inbox.
 
3) Open the message in Outlook Express.  You'll note the date and timestamp the message was left, as well as what mailbox the message belongs to as well as who left it, internal number or Caller ID (if available).
 
The attached .wav files are stored in the following format, at least in the US.
CCITT u-Law 8.000 kHz, 8 Bit, Mono


Just letting you know,

Thanks

[MacGyver]

Glad that worked for the system you were working on.  Sorry for the delay in responding to your PM last week while I was out of the office.  Thanks for posting the info.

BTW welcome to the board.

[dwilcox]

Do you still have that deconversion tool for Inter-Tel / Mitel Axxess voicemail prompts / recordings?  I work on the system, and am looking for a way to convert a file, modify it, then convert it back to .r24.  On a slightly different note, do you know how filenames relate to Audiotex prompts?  In other words, what is the filename for audiotex recording 001, 002, etc. in db programming?

[MacGyver]

Hi and welcome to the board.

The relationship between the filenames and recording numbers are random as the filenames get reused as necessary.  Going into the monitor console and listening to the recording will reveal the file.  The conversion tool itself is approved for free distribution to users, but I have to warn you that it runs from the command line not a GUI so it's not what most would call "user friendly."  It is the correct tool to do what you're asking though as far as being able to convert the file, make enhancements or changes, and then put it back into an .r24 format.  Inserting it back in can be a bit tricky though. 

I'll shoot you some information as soon as I get back to the office.

[bshow]

Hi we are wanting to have an external 'Professional' talker to redo some of our greetings/prompts. I would definately like to get the conversion tool too so we can take a .wav and covert it to an .r24.  I don't want to resort to taping the phone receiver to pc speaker.    Thanks!

[MacGyver]

Hi bshow.  How many recordings are you talking about producing?  The issue when going from wav to r24 isn't so much the converstion as the insertion.  You're going to have to have someone who knows the Axxessory Talk file structure and operations.

[bshow]

Thanks for the reply.  It was no problem finding the recordings in the database so inserting them should not be a problem.  I am the system administrator/network engineer/programmer for our network and have a good consulting company for bigger issues but pretty sure this should not be a problem.  What are the chances of getting the tools previously mentioned?

[MacGyver]

I'll shoot you some additional info.

[MacGyver]

PLEASE READ IF YOU'RE REQUESTING ASSISTANCE WITH CONVERSIONS

If you're needing more information on the conversion tools, or how to make them work please post in this thread before trying to contact me by PM.  That way if I'm out of pocket one of the other techs can either reply in this thread, or contact you privately if the solution warrants it.  Unfortunately if you try to conact me directly, they have no way of knowing you need assistance.

Thanks.  

[cwdegood]

Is it possible to get the conversion tool sent to me?
I've been looking everywhere but can't seem to find it, would appreciate it greatly.

[MacGyver]

Thanks for the post. 

I apologize for the delay and responding.  One of my techs saw your request a little earlier, but had a few questions.  I just shot you a PM.