CWC
Technician
 Offline
Location: New England
Posts: 33
|
 |
« Reply #30 on: May 28, 2011, 03:28:47 PM » |
|
what exactly is in your main custom dialing menu . I don't get how the tva is ringing
"extensions" with out a dtmf touch or is this abandoned call hung for the default 3 times repeat and then is being sent to the rotary or no dtmf location?
|
|
|
|
|
Logged
|
|
|
|
Robc
Member
Offline
Posts: 36
|
|
« Reply #31 on: May 28, 2011, 03:43:38 PM » |
|
Hi CWC  Day, night and lunch on the 824 are DIL'ed to 107. Day custom service on the TVA is Day Control, and all 7 days are transfer to extension 100 (this is a custom service that requires no input from the caller). This method was chosen for two reasons - I can extend the no answer time limit from the measly 20 seconds max the 824 gives you, and we prefer the Company greeting, followed by 'Please wait a moment', then MOH whilst our extensions ring. On the 824 I know I could take the DIL off for day mode and route directly to the extension (in fact this is how it used to be configured), but we much prefer this way. |
|
|
|
|
Logged
|
|
|
|
CWC
Technician
Offline
Location: New England
Posts: 33
|
|
« Reply #32 on: May 28, 2011, 03:54:00 PM » |
|
Ah Ha ! Its that date control oddity you have were all calls transfer to ext 100 thats hanging calls on the tva! If you had used a disa OGM to answer the call first to slow call flow down and handed off to ext 100 it may solve your issue!!
Hi OBT!!
|
|
|
|
|
Logged
|
|
|
|
Robc
Member
Offline
Posts: 36
|
|
« Reply #33 on: May 28, 2011, 03:59:25 PM » |
|
Oh... So what you are saying, is even though it is possible to setup the TVA this way, I am losing CPC with this method? The call is still in the TVA's hands, as a busy gives the caller the option to hold or leave a message. It seems totally logical to me to be able to do this... I'm not OBT by the way  |
|
|
|
|
Logged
|
|
|
|
CWC
Technician
Offline
Location: New England
Posts: 33
|
|
« Reply #34 on: May 28, 2011, 04:01:49 PM » |
|
I know who you are!! OBT is lurking in the shadows!!!
as I said way back you bougt the wrong system for a hotel!!
|
|
|
|
|
Logged
|
|
|
|
|
|
CWC
Technician
Offline
Location: New England
Posts: 33
|
|
« Reply #36 on: May 28, 2011, 04:24:06 PM » |
|
set up a disa AA for ext 100 and watch your hung calls go bye bye!
|
|
|
|
|
Logged
|
|
|
|
Robc
Member
Offline
Posts: 36
|
|
« Reply #37 on: May 28, 2011, 04:43:42 PM » |
|
Then I go back to a 20 second N/A which we don't want.
Thanks for the info though, I shall look into it, and have a play.
|
|
|
|
|
Logged
|
|
|
|
CWC
Technician
Offline
Location: New England
Posts: 33
|
|
« Reply #38 on: May 28, 2011, 04:59:18 PM » |
|
disa picks up straight away ??  |
|
|
|
|
Logged
|
|
|
|
Robc
Member
Offline
Posts: 36
|
|
« Reply #39 on: May 28, 2011, 05:02:30 PM » |
|
Right, DISA would play a greeting then spit the call to an extension (or group). Then we are back to the 824's 20 second max busy/no answer. I've considered a circular hunt group, but it wouldn't work for us.-
We have 6 DECT handsets on one base unit on extension 100. Our property is quite large split into 5 buildings and this works for us to carry a phone around with some others strategically placed.
|
|
|
|
|
Logged
|
|
|
|
CWC
Technician
Offline
Location: New England
Posts: 33
|
|
« Reply #40 on: May 28, 2011, 06:12:48 PM » |
|
Right, DISA would play a greeting then spit the call to an extension (or group). Then we are back to the 824's 20 second max busy/no answer. I've considered a circular hunt group, but it wouldn't work for us.-
We have 6 DECT handsets on one base unit on extension 100. Our property is quite large split into 5 buildings and this works for us to carry a phone around with some others strategically placed.
look at the software once disa is a hold of the call you have huge timers you are not on ta system timers at all ! |
|
|
|
|
Logged
|
|
|
|
Robc
Member
Offline
Posts: 36
|
|
« Reply #41 on: May 28, 2011, 07:50:35 PM » |
|
Wow, really? Okay, that's something I will read up on. Thanks!
I did read somewhere some time ago it was not good practice to use both DISA and a VPS together. Is that not the case?
If I can blend them, then I'm all in.
|
|
|
|
|
Logged
|
|
|
|
CWC
Technician
Offline
Location: New England
Posts: 33
|
|
« Reply #42 on: May 29, 2011, 07:47:23 AM » |
|
its bad practice if you don't know what you are doing!
put it this way how would you get higher end systems to do acd call queue ,atomatic wakeup call
and still have huge voicemail storgage capability????disa ogms and voicemail
|
|
|
|
|
Logged
|
|
|
|
Robc
Member
Offline
Posts: 36
|
|
« Reply #43 on: May 29, 2011, 08:31:04 AM » |
|
Hehe... Our wakeup call service, is, guests let us know if they want one and I login to the maintenance console |
|
|
|
|
Logged
|
|
|
|
Robc
Member
Offline
Posts: 36
|
|
« Reply #44 on: May 29, 2011, 10:15:23 AM » |
|
By the way, the 824 and TVA combo was recommended to me by a 'Panasonic Dealer' for our business. I shall not name him.
|
|
|
|
|
Logged
|
|
|
|
|
