My Phone Techs

Computers & Internet => Computers, Software & Accessories => Topic started by: Keighlar on February 08, 2020, 09:21:54 PM

Title: Windows 7 bug prevents users from shutting down or rebooting computers
Post by: Keighlar on February 08, 2020, 09:21:54 PM
A weird bug of unknown origins has been hitting Windows 7 computers this week, according to multiple reports online.

Windows 7 users have been reporting that they are receiving a popup message that reads "You don't have permission to shut down this computer" every time they attempt to shut down or reboot their systems.

https://www.zdnet.com/article/windows-7-bug-prevents-users-from-shutting-down-or-rebooting-computers/
Title: Re: Windows 7 bug prevents users from shutting down or rebooting computers
Post by: MooreTel on February 09, 2020, 07:19:19 AM
Probably created my Microsoft to force them to upgrade to Windows 10.....
Title: Re: Windows 7 bug prevents users from shutting down or rebooting computers
Post by: telemarv on February 09, 2020, 08:52:54 AM
I have one machine that won't shut down or reboot. It stalls on the logging off screen and I have to power it down once it reaches that message. I'll look into this as a possible reason/solution.
Title: Re: Windows 7 bug prevents users from shutting down or rebooting computers
Post by: MacGyver on February 09, 2020, 10:20:05 AM
Probably created my Microsoft to force them to upgrade to Windows 10.....

 :011: :054:

And it came as part of an update.  :066:
Title: Re: Windows 7 bug prevents users from shutting down or rebooting computers
Post by: Keighlar on February 09, 2020, 05:08:14 PM
I have one machine that won't shut down or reboot. It stalls on the logging off screen and I have to power it down once it reaches that message. I'll look into this as a possible reason/solution.

It looks like it might have something to do with Adobe.  I do think it's entirely too convenient, though!
Title: Re: Windows 7 bug prevents users from shutting down or rebooting computers
Post by: Skip555 on February 09, 2020, 05:18:55 PM
I'm having a similar problem with win 10 , when I power done I hit the windows key and nothing happens , I cant click on the windows Icon . the only way I can power down is to hold he power key down . this happens maybe once a week .
Title: Re: Windows 7 bug prevents users from shutting down or rebooting computers
Post by: MacGyver on February 09, 2020, 05:47:03 PM
Well I just got a screenshot from one of our locations.  We take zero MS updates, so it's not related to that.  Anyone resolved it yet? 

I haven't looked at it yet, but I know this machine was rebooted within past few days.  Wondering if it's a MS timebomb set with EOL.  I'll go look at the logs.
Title: Re: Windows 7 bug prevents users from shutting down or rebooting computers
Post by: Keighlar on February 09, 2020, 06:13:18 PM
This is a possible fix:

https://www.bleepingcomputer.com/news/microsoft/windows-7-users-suddenly-cant-shut-down-their-pcs-how-to-fix/

1. Open the Run dialog by hitting the Windows+R combo, type gpedit.msc and hit OK.
2. Go to Computer Settings > Windows Settings > Security Settings > Local Policies > Security Options
3. Search User Account Control: Run all administrators in Admin approval and set it to ENABLE
4. Open Run again and do a gpupdate /force
5. Restart the system by opening the Run dialog again, type shutdown -r and hit OK

If you can't turn off after the gpupdate, then kill and rerun Explorer.exe from the Run dialog

Some people also claim that this issue is being caused by a recent Adobe update and that disabling their Windows services will fix the problem.

The services people state should be disabled are "Adobe Genuine Monitor Service", "Adobe Genuine Software Integrity Service", and "Adobe Update".
Title: Re: Windows 7 bug prevents users from shutting down or rebooting computers
Post by: telemarv on February 10, 2020, 11:01:45 AM
Open the Run dialog by hitting the Windows+R combo, type gpedit.msc and hit OK.

File not found.
Title: Re: Windows 7 bug prevents users from shutting down or rebooting computers
Post by: MacGyver on February 10, 2020, 07:31:03 PM
Open the Run dialog by hitting the Windows+R combo, type gpedit.msc and hit OK.

File not found.

Well that's new.

We tried the gpedit soution and it made no difference at all.  I authorized shutting down the Adobe services that Stacey mentioned on one at a data center, but haven't had an opportunity to attempt a reboot since.