My Phone Techs

Phone Systems => Avaya / Lucent => Topic started by: KENB on March 07, 2017, 07:41:10 PM

Title: Old legend
Post by: KENB on March 07, 2017, 07:41:10 PM
I have an old legend  10x 24customer  all 34 button bis dis says ,i have never witnessed  that iif someone is on the phone and a call
callcomes in ,all phones go off then comeback
an associate swapped the processor and co line card
lasted 4 weeks and now back
any ideas
Title: Re: Old legend
Post by: hitechcomm on March 07, 2017, 08:59:48 PM
What kind of station card are you using.
Title: Re: Old legend
Post by: KENB on March 08, 2017, 09:01:25 AM
the cards for the merlin sets its been running trouble free for like 20 years
Title: Re: Old legend
Post by: ttech on March 08, 2017, 11:34:00 AM
The 34 button sets pull the most power of all the sets.  Make sure you have a good power supply.
Title: Re: Old legend
Post by: hitechcomm on March 09, 2017, 08:01:27 AM
I would swap out station cards also, and then talk about upgrade.

By the time your done replacing parts they will complain about parts price and your labor .

Title: Re: Old legend
Post by: KENB on March 09, 2017, 05:04:46 PM
Don thanks ill check

Ken yea i know this is like an old used car
Title: Re: Old legend
Post by: hitechcomm on March 09, 2017, 06:54:16 PM
We still service about a dozen of them. None  with the Merlin phones. 
Title: Re: Old legend
Post by: KENB on March 14, 2017, 12:32:32 PM
we are going with a 391 c power supply and seewhat happens.
Title: Re: Old legend
Post by: KENB on March 27, 2017, 05:51:43 PM
Swapped power made no difference
Customer refused upgrade
Wants to swap backplane and all atl cards
Title: Re: Old legend
Post by: MrGemini on March 27, 2017, 07:34:37 PM
Ken,
I think it's time you have to ask yourself how much revenue is this client really providing in a year?
It might be time to tell him upgrade or I can't help you.
Just a thought. :023:
Title: Re: Old legend
Post by: KENB on March 27, 2017, 08:32:36 PM









Yes i know but he has been a customer for 25  plus years has 5 locations all with merlin pluses
the best customer ever like a close friend
Its tough to walk from that loyalty
Besides with the up heavel in the business
what system can you sell in good conscience that may be discontinued  next week








yes i know









yes i know
Title: Re: Old legend
Post by: hitechcomm on March 28, 2017, 02:29:35 PM
1 Question, is the customer paying for this or is it under maintenance?
Title: Re: Old legend
Post by: KENB on March 28, 2017, 08:49:48 PM
totally t & m
Title: Re: Old legend
Post by: hitechcomm on March 28, 2017, 09:25:47 PM
Then between you and me, your customer is nuts. 

GO FOR IT....
Title: Re: Old legend
Post by: KENB on April 05, 2017, 04:26:34 PM
Yesterday i swapped backplane and all 408 atl cards
already had new power 391c and processor
I will crooss my fingers
Title: Re: Old legend
Post by: hitechcomm on April 06, 2017, 10:26:20 AM
So they have a Very Old, New System

I'm guessing by the time they get the bill for this they could have been on there way to a real New system.
Title: Re: Old legend
Post by: KENB on April 06, 2017, 04:56:47 PM
Exactly
Title: Re: Old legend
Post by: hitechcomm on April 12, 2017, 08:25:03 AM
Ken, how is this working out?
Title: Re: Old legend
Post by: KENB on April 16, 2017, 04:57:09 PM
So far good
Title: Re: Old legend
Post by: hitechcomm on April 22, 2017, 01:23:30 PM
Still holding up?
Title: Re: Old legend
Post by: KENB on April 27, 2017, 06:47:13 AM
Funny ending

The owner  called me yesterday and said Cabelvision came out
and rebooted modem and problem has been gone for 3 weeks
Hes happy he now  has a spare system
Funny thing is it was the first thing i reccommened and he said no
We both had a good laugh and he invited me to lunch.
Title: Re: Old legend
Post by: hitechcomm on April 27, 2017, 05:40:35 PM
Hope he has a check with him.
Title: Re: Old legend
Post by: KENB on April 27, 2017, 06:56:49 PM
Already paid
Thanks