My Phone Techs

Phone Systems => VoIP Systems => Topic started by: Sparky on August 26, 2011, 12:16:37 PM

Title: Ipiphony phone system
Post by: Sparky on August 26, 2011, 12:16:37 PM
Anybody have any experience with the Ipiphony pbx's?  They sound great, and look great.  Just not sure if these systems do all they say they do....or if they are just junk?

Anybody know?

Thanks!
Title: Re: Ipiphony phone system
Post by: NTlayoff on August 26, 2011, 01:37:51 PM
Did a National company want you to be their distributor ??
I have tried to get involved with it.
I did do the Webinar "Training".

These are designed to be SIP systems although they are suppose to do POTS, PRI/T1 etc..

I have the "can't teach an old dog a new trick"  problem so I haven't gotten to far with it.
So I do not know what they are like - never seen one yet.

I am sure that I probably hesitate because 1) gotta learn something new.  2) SIP  3) I hate selling something new without knowing the history.
4)  Needed time to take test and money to get a system to learn on and I have little of both.

You are probably asking about #3.
Sorry I didn't really answer your question, but just thought I would put in 2 cents worth - About all it is worth.
Title: Re: Ipiphony phone system
Post by: Sparky on August 29, 2011, 09:28:35 AM
Hi.  Thanks for your reply.  Yes, a national company wants me to get involved with it.  I was looking at it because I have a customer who is a dealership that wants to step up their data with some fast flex trunks and their old system (digital Toshiba) just won't integrate. 
You're right about it being too new and unknown.
I think I'll stick with an Avaya product that is pretty much out there already and appears to be working well for people...customers and installers alike.
Thanks for responding....I appreciate your input!

Title: Re: Ipiphony phone system
Post by: hitechcomm on August 30, 2011, 08:24:01 PM
Just courious, do you mean Ipitpmy?
Title: Re: Ipiphony phone system
Post by: hitechcomm on August 30, 2011, 08:28:00 PM
Never mind, I just went to there web site. Sure not much info there. I'd be careful.
Stick with IP Office.   :003:
Title: Re: Ipiphony phone system
Post by: Marc Haycook on August 30, 2011, 08:56:30 PM
Never mind, I just went to there web site. Sure not much info there. I'd be careful.
Stick with IP Office.   :003:

Yeah... what he said.  :011:
Title: Re: Ipiphony phone system
Post by: NTlayoff on August 30, 2011, 09:26:15 PM
Just courious, do you mean Ipitpmy?

Do you mean Ipitomy ??

No - that is the name of the system....  Ipiphony
Title: Re: Ipiphony phone system
Post by: telemarv on August 31, 2011, 07:25:38 AM
I saw it demoed and wasn't impressed, but that was a couple of years ago. For pure VoIP system take a look at Allworx.
Title: Re: Ipiphony phone system
Post by: Sparky on June 03, 2012, 06:28:57 PM
Well...I took the plunge.   when I researched the Ipiphony further it had more features that my customer wanted that he could not afford using the Avaya product.  I gave him what he wanted, kept him within his budget, and I made more money than I would have if I would have sold him an Avaya.  tech support is awesome... Just a phone call away...and it's free.  win win all the way around.
Title: Re: Ipiphony phone system
Post by: EV607797 on June 03, 2012, 09:36:10 PM
Latisha, I would really like to hear more detailed information about your experience.  We'd all like to have an idea of what is out there, what is should do, what it actually does and how much of a headache it causes.  Let us know when you have a chance.

Your friend,

Edlondre'

(The names are an inside joke, guys.)
Title: Re: Ipiphony phone system
Post by: Sparky on June 04, 2012, 11:47:02 AM
Hi Edlondre,
Latisha here.  The Ipiphony system is a system that is meant for VOIP but with a little different configuration, you can put a PRI and dial tone, which is what my customer needed.  My customer had actually purchased a "flex" circuit from Telepacific that carries data and voice in one circuit.  When voice isn't using the pipe, it's all dedicated to data.  This speeded up their network.  This system plugs right into their network.  It's all software driven.  Each station user can log right into their station locally by using a local IP address or external IP address.  They can use the external from anywhere in the world.  All 21 station users can choose to have their desk phone ring simultaneously to their smart phone.  Or, they can have a delayed ring to their smart phone. ($10 license each) (The service and sales guys loved this feature)  Also, they can download a 3rd party app (like Bria), configure the soft phone on their smart phone and make calls from their smart phone as if they are sitting at their desk.  (This way customers will never have their personal cell numbers).  The General Manager has access to the whole system to monitor calls in, calls out, missed calls and etc.  He can clearly see who has messages, who doesn't, who's listened to them, who hasn't etc.  This was a must have for the GM.  He runs a tight ship.  They are automated and on a schedule as far as what lines ring and at what times.  Service lines are active and incoming early in the morning.  Sales lines a little later and stay active and incoming later.  Parts is clearly 9 to 5.  As is accounting.  The GM likes to record a 60 second spot on a monthly basis and he uploads it himself easily from his PC to his music on hold every month.  The voice mail is a no brainer for everybody, can be accessed from their phone, from another office phone, or from outside the office.  It shows up as a wave file on their email as well.
Now, the headaches:  Ipiphony engineers programmed the whole system for me before they shipped it out. ($6 per extension) I set up the system at my customer's prem in advance of the cutover date. (System, Netgear POE, Phones all up and running) I showed up on the evening of the cutover along with my customer's IT guy, and the Telepacific cutover tech.  Two hours later we all left.  I showed up bright and early the next day and sat with the receptionist to show her how to use the phone.  I also set up training with an Ipiphony tech that trains everyone else via a conference call at my customers convenience.  Ipiphony charges $125 per session (about an hour each session).  I had purchased 2 sessions ahead of time so that different groups (sales, service, etc) could choose convenient times. In hindsight, next time I will schedule training BEFORE the system is cutover.  (The first day was a little hectic for me because of this.)  After this initial set up and training, I had to go back to set up their overhead paging.  Ipiphony had sent me a link sys fxo.  On the phone with an Ipiphony tech while I was onsite, they told me how to connect it.  They took it over remotely, configured it, and programmed the ring group.  They called me back when it was done, and together with the customer we tested it.
Since then, there have been a couple of prog changes and so forth.  I just call Ipiphony and they handle it.  All with no extra charges ever.  Ipiphony is easy to get a hold of on demand.
The biggest learning curve for me was learning about POE.  It took about 5 minutes to figure it out. Oh, and ports and protocols.  But I just had the IT guy handle that. I've taken notes so some of the stuff that needs changing I can do myself remotely.  Its been months now.  The customer is happy.  I was glad that I was able to give them what they needed, at a price within their budget.  (Telepacific carried the financing and cut me a check for the full amount about a week after cutover)
The free support from Ipiphony is awesome.
Let me know if you have any questions Edlondre.
Latisha

Title: Re: Ipiphony phone system
Post by: pactex on June 18, 2012, 07:12:08 PM
Hi Latisha,

Nice story and info. What's the license fee for the IP PBX system software? Based on extentions, one time fee perpetual license, updates, support? Its been a few weeks now, everything still ok? Was the server included or did you set up a seperate one? Compatibility with any VOIP telephones?
Thanks.
Title: Re: Ipiphony phone system
Post by: Sparky on January 25, 2014, 08:43:09 PM
hi Edlondre... im retired now... started a blues band.. check out telthesky.com.. i put up a couple of videos of a jam nite at the local blues club... that was a year ago.. i have a band now... we are 5 Day Bender
Title: Re: Ipiphony phone system
Post by: hitechcomm on November 26, 2017, 08:27:08 AM
I know this is a old post, I'm not questioning the post.

Is this company still around.  Have a new customer that thinks they have that at a remote office.
Title: Re: Ipiphony phone system
Post by: telemarv on November 27, 2017, 12:45:02 PM
http://www.ipiphony.com/ (http://www.ipiphony.com/)
Title: Re: Ipiphony phone system
Post by: hitechcomm on November 28, 2017, 10:10:55 AM
Thanks Marv
That will work.